The service that you tried to access did not get all required attributes for identification and/or personalization.
This may be because your institution are missing those attributes or that your institution is not configured to release those attributes to the service you tried to access.
Please contact the IT Service Desk of Blue Star University at https://www.example.com/support and include the name of the service you tried to access, any missing attributes if you know what they are (the service may have informed you) and, if possible, a screenshot of the error message at the service including the address bar at the top of the web browser.